Terms and Conditions
Welcome to Ikhlas Umrah Travel!
These terms and conditions outline the rules and regulations for the use of Ikhlas Travel & Tours's Website, located at https://ikhlas-travel.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ikhlas Umrah Travel if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing Ikhlas Umrah Travel, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Ikhlas Travel & Tours and/or its licensors own the intellectual property rights for all material on Ikhlas Umrah Travel. All intellectual property rights are reserved. You may access this from Ikhlas Umrah Travel for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Ikhlas Umrah Travel
Sell, rent, or sub-license material from Ikhlas Umrah Travel
Reproduce, duplicate or copy material from Ikhlas Umrah Travel
Redistribute content from Ikhlas Umrah Travel
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Ikhlas Travel & Tours does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Ikhlas Travel & Tours, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Ikhlas Travel & Tours shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Ikhlas Travel & Tours reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Ikhlas Travel & Tours a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ikhlas Travel & Tours; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ikhlas Travel & Tours. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Ikhlas Travel & Tours's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
The following terms and conditions provide a framework for an Umrah package offered by a travel agency,
1. Terms and Conditions
Agreement: A binding Electronic agreement is formed, once the customer accepts this quote electronically, pays a deposit to the bank and submit the deposit slip, and the agency issues a Booking Confirmation Invoice.
Lead Passenger Responsibility: The person making the booking ("Lead Passenger") is responsible for the behavior of all persons in their party and ensuring all members receive relevant travel documentation.
Non-Leisure Pilgrimage: Customers acknowledge that Umrah is a religious pilgrimage, not a leisure holiday. It involves crowded conditions that may affect transport and public services beyond the agency's control.
Accommodation: the number of PAX are depend on the available offer for double, triple and quad, the passengers is sibling on the request room and equal to required number of person per room, if not, both same gender in one room, otherwise they will pay full charged in one room.
2. Financial Terms
Deposits: A deposit of 50% is typically required upon registration and confirmation of the booking.
Full Payment: Full payment must be received by a specified deadline, often 40–45 days prior to departure. Failure to meet this deadline may result in automatic cancellation and loss of deposit.
Price Fluctuations: Package prices are subject to change due to airline fuel surcharges, currency fluctuations, or new government taxes (such as VAT or municipality charges) even after booking.
3. Cancellations and Refunds
Standard Cancellation Fees:
60+ days before: Full refund minus a small administrative fee (2%).
30–59 days before: ~50% to 70% refund of the total package cost.
15–29 days before: ~25% to 50% refund.
Less than 15 days / No-show: No refund issued.
Non-Refundable Components: Airline tickets (Purchase non-refundable ticket), visa processing fees, and insurance are generally non-refundable once issued.
No-Show Policy: 100% of the total amount is charged for no-shows or early departures.
Flights Cancel by Airlines: base on airlines refund policy, when airlines cancel their flights, the airlines refund 100% airfare amount, if your ticket was purchased in a 3rd party platform the agency will facilitate the refund, according to their refund policy.
4. Visa and Documentation
Passport Validity: Passports must be valid for at least six months from the date of travel and contain at least two blank facing pages.
Visa Approval: The agency acts as a facilitator. It is not liable for visa rejections by the Saudi Embassy or Ministry. In case of rejection, standard cancellation fees apply.
Nusuk Platform: For the season, all pilgrims must have an approved Umrah permit and registered hotel/transport bookings via the Nusuk platform.
Mahram Requirements: Female travelers and children must be accompanied by a legal guardian (Mahram) according to Saudi regulations.
5. Health and Safety
Mandatory Vaccinations: Proof of Meningococcal Meningitis vaccination (issued at least 10 days before travel and no older than 3 years) is mandatory.
Health Insurance: Comprehensive health insurance is a mandatory component of the Umrah visa, covering emergency medical costs and repatriation.
Safety Protocols: Pilgrims must follow 2026 safety guidelines, including crowd management instructions and health advice regarding heat stroke.
6. Agency Liability and Force Majeure
Third-Party Services: The agency acts only as an agent for airlines, hotels, and transport providers. It is not liable for service failures, delays, or injuries caused by these third parties.
Force Majeure: The agency is not liable for failure to perform due to "Acts of God," war, strikes, epidemics, or sudden government regulatory changes.
Itinerary Changes: The agency reserves the right to make minor itinerary adjustments or substitute hotels of a similar category due to overbooking or local circumstances.
These guides explain the contractual obligations, financial terms, and cancellation policies involved in booking an Umrah package with a travel agency: